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Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Ordering & Shipping
Can I cancel or modify my order after it has been placed ?
Yes
What payment methods do you accept ?
We accept all major payment methods including:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets (Paytm, PhonePay, etc)
When will I receive my order?
Orders are typically shipped within 2–4 business days, and delivery takes 5–8 days depending on your location. You'll receive a tracking link once dispatched.
Do you offer international shipping?
Currently, we ship only within India. International orders will be available soon — stay tuned via our newsletter or Instagram.
Can I return or exchange my item?
Yes, we offer easy 7-day returns/exchanges for unused items with tags intact. Visit our Returns & Exchange Policy for full details.
How do I contact support?
For order-related queries or feedback, email us at support@theastrakode.com or DM us on Instagram @theastrakode.